With pleasure! During your chosen service hours, one of our wonderful virtual receptionists will answer each and every call in a sparkling, lively and inviting tone.

If you should decide not to have 24/7 answering, then you can have your phone carrier set to unforward your calls after hours, or set up a custom voicemail system. This voicemail system is included in your services and your options with it are limitless. You can have a single general voicemail box, or many boxes or even a phone tree.

No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly become an extension of yourself and your business. Each team consists of 5-7 receptionists. The number of teams you are assigned will depend on how long you need us to be available:

• Standard Business Hours – 1 Team
• Extended Hours – 2 Teams
• 24/7 – 3 Teams

We include two styles of call recordings to fit your preference or compliance needs. You can choose to have just your receptionist recorded on all calls, or both the caller and the receptionist on all calls. Please note, for this the two-way option, we are legally required to place a prompt at the beginning of each call to notify the caller that the call is being recorded.

The stereotypical answering service lacks a personal touch. The receptionist will only be able to do absolute basic tasks, such as answer your calls and perhaps cold transfer the caller to you. A virtual receptionist helps you with much more, upholding your company’s image and branding on each call as if the receptionist was right in your office. Your virtual receptionist will answer, screen your calls, transfer your desired calls, take down messages, and interact with your caller as you specify. The real difference between a typical answering service and a virtual receptionist is that you can trust that the frontline of your business is in well-trained hands.

Our highly trained virtual receptionists are the only ones in the industry that time after time succeed in creating meaningful connections with your callers. To meet your receptionists, visit Our Team.

We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, email jaclyn@notcchvirtual.com.

Absolutely! We are here to make this transition as smooth as possible for you. For this reason, we offer and designate either a toll-free number or a local number that you are welcome to use, even if you choose to discontinue your services.

Our technical team goes the extra mile in ensuring that all of our devices, connections, and software are completely secure.

We are a family owned and operated company. We take your success personally and it’s important we provide you and your customers with excellent telephone answering services.

We never stop learning and improving for our customers. We always look to learn from our successes and failures. What it comes down to is doing the right things for the right reasons and taking care you, the customer.

When your phone line rings into Notcch Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with when we answer the phone.

It also includes pertinent information about your business. It guides us on what information we need to gather on the call and how to handle the call.

Your protocol for routine and urgent calls is programmed into our software. This ensures we perform to your expectations on each call. We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers.